Returns & Refunds policy
We understand that you may change your mind. So we offer a 15-day return policy, from the day you receive your order.
The items must be in the same condition that you received them, unused, with tags and in original packaging. To initiate a return, please email us at returns@khelusa.com.
We will reimburse you no later than 5 days from the day on which we receive the returned goods. We will use the same means of payment as you used for the order, and you will not incur any fees for such reimbursement. Please remember that some banks may take upto 10 business days to show the refund in your account.
Conditions for returns:
In order for the goods to be eligible for a return, please make sure that:
The goods were purchased or delivered in the last 15 days
The goods are in the original packaging
The following goods cannot be returned:
Goods made to your specifications or personalized.
Goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
We reserve the right to refuse returns of any merchandise that does not meet the above return conditions at our sole discretion.
Returning Goods
You are responsible for the cost and risk of returning the goods to us. You should send the goods to the following address:
525 Abbey Ct., Coppell TX 75019
We cannot be held responsible for goods damaged or lost in return shipment. Therefore, we recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the goods or proof of received return delivery.
Gifts:
If the goods were marked as a gift when purchased and then shipped directly to you, you'll receive a gift credit for the value of your return. Once the returned product is received, a gift certificate will be mailed to you.
If the goods weren't marked as a gift when purchased, or the gift giver had the order shipped to themselves to give it to you later, We will send the refund to the gift giver.
Contact Us
If you have any questions about our Returns and Refunds Policy, please contact us by e-mail returns@khelusa.com